Desktop App FAQ
Licensing, safety, data handling and troubleshooting — the questions we hear most about the XWX Backup desktop app.
Activating Pro in the desktop app
- Purchase a plan on the desktop pricing page — checkout runs via Polar and you receive a license key by email
- In the app, open Settings → General → Account and sign in
- Paste your license key into Link key and confirm — the app switches to Pro immediately
Your subscription entitles you to up to 3 personal devices. Subscription status is cached for up to 24 hours and refreshed silently; if you cancel, Pro features expire within one cache period.
Account safety, honestly stated
Batch export reads data through your real signed-in browser session, and platforms don’t officially bless automation. We design for minimum risk — conservative pacing, randomized intervals, cooldowns, per-platform risk levels, no parallel operation of same-company platforms — but we won’t promise immunity that nobody can offer.
If that trade-off doesn’t suit you, keep schedules sparse, use the safest pacing tier, and prefer smaller, more frequent runs.
Languages & appearance
The app UI ships in English, German, Spanish, Japanese, Korean, Portuguese (Brazil), Simplified Chinese and Traditional Chinese — change it in Settings → General → Language.
Three themes are included — Studio (dark, focused), Glass (dark translucency) and Lumen (light) — switched with one click, Windows-style.
Updates
The app checks for updates automatically and shows an in-app banner when a new version is ready. Updates are downloaded in the background, signature-verified, and applied on restart. If an update fails signature verification, the app refuses to install it and points you to the official download page.
Troubleshooting quick hits
| Symptom | Fix |
|---|---|
| Extension shows Not connected | Re-open your browser; click Check connection. First-time pairing may need the pairing page reopened |
| Platform list empty | Log in to that platform in your browser, then click Refresh list |
| Items fail mid-run | Usually a logged-out session; re-login and re-run — finished items are skipped |
| Search returns stale results | Settings → Vault → Re-scan |
| Update fails signature check | Download the latest installer manually from the official site |
| Native messaging proxy missing | Reinstall the app completely (the proxy binary ships alongside the executable) |